Bilingual Associate Driver Success Manager Job at KellyMitchell Group, Bethesda, MD

bGRUayt3eXQwUTZhR05VWWVLdFdXRTJML2c9PQ==
  • KellyMitchell Group
  • Bethesda, MD

Job Description

Job Summary:

Our client is seeking a Bilingual Associate Driver Success Manager who is the direct support for our drivers. They are responsible for responding to and resolving driver inquiries, and escalating where appropriate to the Driver Success Manager. They also monitor driver hardware/software and driver dashboards. They review all driver communications and rider feedback for accuracy and consistency. This position is integral to the growth and retention of our community of drivers, addressing questions and feedback from existing driver partners, making outbound courtesy calls to new members of the community, and helping to maintain and enhance the exclusive driver culture that makes us an industry leader.

Duties:

  • Ensure all assigned Tier 1 and Tier 2 inbound inquiries (tickets, phone calls, callbacks) are successfully resolved and align with team performance and SLA expectations
  • Email Expectations
  • Phone Call Expectations
  • Driver Support - Phone Shift Expectations
  • Tier Expectations
  • Follow up with assigned customers and clear out assigned follow up buckets to ensure the customer is satisfied with the resolution and to further assist as needed
  • Identify and suggest improvements to existing support processes or tools
  • Complete assigned trainings and review documentation to stay up to date on processes and new features
  • Assess and test incoming hardware/software issues for potential bugs or areas for improvement
  • Serve as a primary “driver advocate.” Share feedback to optimize driver and rider experience based on feedback/sentiment
  • Review and monitor driver-facing products (tablet, Driver Dashboard, driver application)

Desired Skills/Experience:

  • Bilingual (Spanish)
  • Experience in Tier 1 support
  • Prior experience in a high-volume inbound call setting
  • Customer support
  • Knowledge of iOS and android devices
  • Salesforce experience

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered

$24.50 - $35.00 (est. hourly rate)

Job Tags

Hourly pay, Shift work,

Similar Jobs

PIH Health Careers

Registered Nurse (RN), Nursing Supervisor/Access Case Manager, Per Diem, Days Job at PIH Health Careers

 ...management during an assigned shift. Complies with the California Nurse Practice Act, Article 2, Section 2725 of the Business and...  ...multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics,... 

Opus Talent Solutions

Senior Recruitment Consultant Job at Opus Talent Solutions

 ...winning talent consultancy and the fastest growing Tech and Energy recruitment firm globally. We turn problems into opportunities; we...  ...niche and innovative talent solutions. We are looking for a Senior Recruitment Consultant to join our Opus Recruitment Solutions... 

Premier at Perry Village

Registered Nurse (RN) Job at Premier at Perry Village

 ...Perry Village is seeking a Registered Nurse (RN) for our skilled nursing facility in New...  ...(EAP), Commuter Benefits, and Paid Time-Off (vacation, personal, sick, and state sick...  ...such as pay classification (full-time, part-time, or casual), job grade, location, and... 

Uber

Alternatives To Cash Jobs - Drive with Uber Job at Uber

 ...Driving with Uber provides a flexible alternative to traditional employment, allowing individuals to earn cash on the road at their own...  ...driving jobs, gig economy, flexible work, part-time jobs, earn extra money, transportation jobs, self-employed driving, cash earning... 

Global Partners

Food Service Manager - Subway Job at Global Partners

 ...Job Description: One of Global Partners subsidiaries, Subw ay , an American Fast Food Franchise store that primarily sells sandwiches , are looking fo r a Food Service Manager. The FSM is responsible for managing all aspects of the food service and beverage...