Job Description

Assistant Manager, Guest Experience | 6 Mo. Contract | Grand Boulevard Store | Sandestin, FL Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience lead from the floor to build, manage, and develop team members and create an environment and team culture where people feel a deep sense of belonging and have the opportunity to grow. Core Responsibilities Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences. Engage team members by helping them understand how their work supports the success of the store and lululemon. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check‑ins. Lead performance management activities, including direct feedback and continuous check‑ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing concerns. Address employee concerns or issues, partnering with internal support when appropriate. Guest Experience And Community Lead an exceptional guest experience on the floor, assessing the level of guest connection and product education, and coaching team members to address gaps. Provide retail floor leadership to team members, making in‑the‑moment decisions to maintain efficiency of coverage and operations. Resolve guest feedback and address emergent issues, including escalations, helping to “make it right” for guests. Operations, Product, and Strategy Partner with other managers to review business data and metrics to inform planning processes. Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor changes are accomplished. Open and close the store in accordance with procedures. Understand and adhere to people safety policies to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment. Integrity: Behaves in an honest, fair, and ethical manner. Leadership: Able and desires to lead and inspire others; motivates, empowers, develops, and directs people. Guest Experience: Actively creates an inclusive, high‑caliber experience for every guest. Team Building: Creates and develops teams that maximize accomplishments. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Strategic Thinking: Sets strategies aligned to vision and values of the company. Change Management Leadership: Leads others through change processes and uncertainty. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Job Requirements Eligibility Legally authorized to work in the country where the store is located. Ability to travel to the assigned store with reliable transportation. Schedule/Availability Variable schedule that may include early mornings, mornings, afternoons, evenings, late nights or overnights, weekends and holidays. Experience 1 year people management experience. 1 year leadership experience, including managing business operations, administration, projects or processes. Job Assets (Nice to Have) High school diploma, GED, or equivalent. Bachelor’s degree or equivalent. 1 year retail or sales specific management experience. 1 year recruiting, hiring, or training employees. Work Context Bright lights and loud music environment. Teamwork and independent work. Managing conflict or mediating problems between others or deescalating guest issues. Building relationships with strangers/new people and strengthening community partnerships. Using computers or other technical devices, including virtual meetings. Moving through a store most of the shift; may sit for extended periods. Occasional moving boxes weighing up to 30 lbs (13.6 kg). Compensation & Benefits Package Base Pay Range: $27.21 - $36.81/hour (subject to minimum wage in the location) Target Bonus: 25% Total Target Base Pay Range: $34.01 - $46.01/hour Lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. Employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements. At Lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth. Extended health and dental benefits, and mental health plans. Paid time off. Savings and retirement plan matching. Generous employee discount. Fitness & yoga classes. Parenthood top‑up. Extensive catalog of development course offerings. People networks, mentorship programs, and leadership series. Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Seniority level Mid‑Senior level Employment type Full‑time Job function Administrative Industries Retail #J-18808-Ljbffr lululemon

Job Tags

Minimum wage, Full time, Contract work, Part time, Shift work, Night shift, Weekend work, Day shift, Afternoon shift, Early shift,

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