Job Description

Overview Join to apply for the Administrative Medical Assistant role at OHI - Ocean Health Initiatives, Inc. Candidate must be able to commit to 4, 10-hour shifts. Responsibilities Professionalism & Patient Interaction: Maintain a respectful, caring, and professional attitude when engaging with patients, staff, and visitors. Introduce yourself to patients, provide clear communication, respond promptly to patient requests and concerns, and promote patient satisfaction to support a positive patient experience. Patient Flow & Registration: Manage patient flow from registration to discharge. Complete necessary patient information in the EMR, including personal details, emergency contacts, insurance data, and UDS reporting measures. Collect and process co-pays and outstanding balances, assist patients with financial matters including payment plans or sliding fee scales when needed. Payment & Cash Handling: Reconcile daily cash and credit card collections with Athenahealth reports, prepare daily deposits, and maintain accurate financial records in accordance with company policies. Compliance & Reporting: Adhere to OHI policies, corporate compliance standards, and industry regulations. Complete mandatory in-services and required meetings, maintain confidentiality and infection control practices, and report incidents or concerns to management in a timely manner. Performance & Accountability: Meet established goals and KPIs for the role, track tasks on project management tools (e.g., Monday.com) for transparency, and adjust performance as needed to support team objectives. Team Collaboration & Support: Support the Patient Access Representative (PAR) team and other departments during high-volume periods and contribute to achieving team goals. Other Duties as Assigned: Take on additional responsibilities as needed to ensure efficient operation and a positive patient experience. Administrative Medical Assistant Specific Duties Performs Patient Liaison and Financial Screener responsibilities, including patient check-in, appointment scheduling, and insurance verification. Provide support to ensure smooth operations across workflows. Patient Care & Support: Escort patients to exam rooms, document patient histories and vital signs in the EMR, perform routine screenings, and collaborate with the care team to deliver quality patient care. Clinical Procedures & Testing: Assist providers during exams, perform diagnostic tests, document findings in the EMR, and ensure timely follow-up on results. Vaccinations: Administer vaccines per policy with proper documentation in the EMR, maintain vaccine handling logs, document in NJIIS Registry, and provide patient education materials as required. Maintain a daily refrigerator/freezer temperature log and ensure vaccine/medication safety; submit logs as required. Quality & Compliance: Enforce infection control policies, maintain clean exam areas, complete referrals and prior authorizations, and maintain records for medical devices and EOC inspections. Administrative Support: Manage referrals, prior authorizations, scheduling, and tracking of specialty appointments; follow up on missed appointments and patient inquiries; assist with daily EMR tasks and data documentation. Staff Support & Training: Participate in staff development and training; maintain CPR certification; use time management skills to multi-task in a fast-paced environment. Equipment & Inventory: Manage inventory for exam rooms and equipment; ensure proper paperwork for inventory control; prepare equipment for sterilization as required. Education/Experience/Licensure High School diploma or equivalent is required. Graduate from an accredited medical assistant/medical technologist program. Current National Certification as Medical Assistant is required; 1–3 years of healthcare experience is preferred. Basic Life Support for providers through the American Heart Association is required. 1–2 years’ experience using an EMR system is preferred. Professional verbal and written communication skills are required. Proficiency in Microsoft Office 365 is required. Benefits Medical, Dental, Vision and Life Insurance Flexible Spending Accounts with Medical and Dependent Care Voluntary Life Insurance 401(k) Salary Deferral and Match Paid Time Off Paid Holidays Employee Assistance Program Employee Discounts Employee Referral Program #J-18808-Ljbffr OHI - Ocean Health Initiatives, Inc.

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